Dark Ice Interactive Pty Ltd (ABN: 90 153 761 276, ACN: 153 761 276) is committed to protecting the privacy of individuals. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following personal information:
- Name, email address, phone number, and company name submitted through our contact forms or project intake forms.
- Project descriptions, technical requirements, and budget information provided when requesting an estimate.
- Files you upload (wireframes, specifications, or documents) through our Start a Project form.
- Analytics data such as page views, device type, browser, approximate location, and referral source, collected via cookies and analytics tools.
How We Use Information
We use personal information for the following purposes:
- Responding to enquiries and providing project estimates or proposals.
- Delivering services you engage us for and communicating about your project.
- Sending project updates, invoices, and relevant correspondence.
- Improving our website performance, content, and user experience.
- Complying with legal obligations.
We will not use your personal information for direct marketing without your consent.
Sharing and Disclosure
We only share personal information with trusted service providers necessary to operate our website or deliver our services. These may include:
- Email delivery services (e.g., WP Mail SMTP providers).
- Website hosting and content delivery providers.
- Analytics services (e.g., Google Analytics).
- Cloud infrastructure providers (e.g., AWS, Azure) for project delivery.
We will not sell, rent, or trade your personal information to third parties. We may disclose information if required by law or to protect our legal rights.
Cookies and Tracking
This website uses cookies and similar technologies for analytics and performance optimisation. Cookies help us understand how visitors use our site so we can improve the experience. You can disable cookies in your browser settings, though some site features may not function optimally.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure hosting, encrypted connections (HTTPS), and access controls.
Data Retention
We retain personal information only as long as necessary for the purposes described above, or as required by law. Project-related information may be retained for the duration of our professional relationship and a reasonable period afterwards for legal and accounting purposes.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal information (subject to legal obligations).
- Lodge a complaint if you believe your privacy has been breached.
Overseas Disclosure
Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure they comply with the Australian Privacy Principles or equivalent protections.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
Contact
If you have questions about this policy, wish to exercise your rights, or want to make a complaint, please contact us:
- Email: matt.crombie@darkice.co
- Phone: +61 1300 797 434
- Or via our contact page.